Reference

Your Rights and Our Legal Commitments

At y19s, our legal framework sets out exactly what we collect, how we use it, and what you can ask us to change or delete — access depends…

Account TermsPrivacy PolicyCookie PolicyData RetentionJurisdiction Notice

Explore the Lobby Read FAQ

What These Terms Cover and How They Apply

y19s Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These terms apply to every account created at y19s where local law permits access. They cover how we process personal data submitted during account creation, how transaction records generated through UPI, Paytm and PhonePe are stored, and what security measures protect that data in transit and

1
at rest. We do not sell personal information to third parties. Data we hold is used solely to operate your account, process withdrawals, and respond to your support requests. We retain transaction logs for the period required by applicable financial regulations in your jurisdiction, after which
2
they are securely deleted. If you are in Chennai or Kolkata and have questions about how your payment data is handled, our support team can walk you through your specific account record. Jurisdiction determines which version of these terms applies — if local law does not
3
permit access, these terms do not create any entitlement.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Reach Our Legal and Compliance Team

If you have questions about your rights under these terms, want to request a data export, or need to raise a formal complaint, our team is reachable through the channels below. We aim to respond to all legal and account-rights queries within 48 hours on business days.

Team online

Email Support

Send your legal query, data-access request or formal complaint to our support address. We aim to acknowledge within 24 hours and resolve within 48 hours on business days.

Live Chat

Our live chat team can handle account-level legal questions, direct you to the right policy section, and raise an internal ticket for data-deletion or data-export requests on your behalf.

Help Centre

Our Help Centre carries the full text of every policy version, change logs, and step-by-step instructions for submitting a data-access request or closing your account under applicable law.

DATA PROTECTION POLICY

How y19s Handles Your Data and Account Security

We apply encryption, access controls and structured retention schedules to every account.

Data Encryption

All personal data and payment records — including UPI and Paytm transaction references — are encrypted in transit using TLS and at rest using AES-256. No plaintext account data is stored on public-facing servers.

Cookie Handling

We use session cookies to keep you signed in and analytics cookies to understand page load times. You can manage cookie preferences from the settings panel in your account; withdrawing consent removes non-essential cookies within 24 hours.

Account Security

Two-step verification is available for all accounts. We log every login attempt with IP and device fingerprint; if we detect an unusual access pattern, we flag the account and send an alert to your registered email before allowing further actions.

Data Retention

Account profile data is kept while your account is active and for the statutory period after closure. Transaction records through PhonePe or UPI are retained for the period required by applicable financial regulations, then securely purged.

Right to Access

You can request a full export of your account data — profile details, transaction history, session logs — by submitting a request through live chat or email. We deliver the export in a machine-readable format within seven business days.

Right to Deletion

You may ask us to delete your account and associated personal data at any time. We process deletion requests within 14 business days, retaining only the records we are legally required to hold under applicable financial and tax regulations.

Common Questions About Your Rights and Our Policies

The questions below cover what data we collect, how long we keep it, what you can ask us to change, and how to raise a formal legal request. If your question is not here, our support team can help via live chat or email.

We collect the name, email address, phone number and payment identifiers — such as UPI handle or Paytm number — you provide at registration. We also record device information and session logs to protect your account from unauthorised access.

Transaction records, including deposits via PhonePe or UPI and any withdrawal history, are kept for the period required by applicable financial regulations in your jurisdiction. After that statutory period, records are securely deleted from our systems.

Yes. Submit a data-access request through live chat or email and we will send a full account export — profile data, transaction logs, session history — in a machine-readable format within seven business days of verifying your identity.

Contact us via live chat or email with a deletion request. We process it within 14 business days and confirm when complete. We retain only the records we are legally required to hold under applicable financial and tax law.

We do not sell personal data. We share data only with payment processors — such as UPI networks and Paytm — needed to complete your transactions, and with regulatory bodies where disclosure is required by applicable law in your jurisdiction.

Contact our support team immediately via live chat. We will freeze the account, review the login log, and walk you through resetting your credentials. Two-step verification can be enabled from your account settings to prevent future unauthorised access.

The applicable jurisdiction depends on where you are located and what local law permits. Access to y19s is available only where local law allows. If you are unsure which terms apply to your account, our support team can clarify based on your registered region.

Your Rights and Our Legal Commitments

Reach Our Legal and Compliance Team

Email Support

Live Chat

Help Centre

How y19s Handles Your Data and Account Security

Data Encryption

Cookie Handling

Account Security

Data Retention

Right to Access

Right to Deletion

Common Questions About Your Rights and Our Policies

01 What personal data does y19s collect when I open an account?

02 How long does y19s keep my transaction records?

03 Can I request a copy of all the data y19s holds about me?

04 How do I ask y19s to delete my account and personal data?

05 Does y19s share my data with third parties?

06 What should I do if I think my account has been accessed without my permission?

07 Which legal jurisdiction governs my account at y19s?

Related Pages