Reference

How y19s Handles Your Personal Data

At y19s, we collect only the data we need to run your account, process payments via UPI, Paytm or PhonePe, and keep your sessions secure.

Data Collected With Your ConsentEncrypted Account StorageUPI & Paytm Payment PrivacyRight to Request DeletionIndia-Region Data Handling
Explore the Lobby Read FAQ
y19s How y19s Handles Your Personal Data
REACH OUR PRIVACY TEAM

Contact Us About Your Data

You can exercise any of your data rights — access, correction, portability or deletion — by reaching our privacy team through the channels below. We aim to acknowledge your request within two business days and resolve it within thirty calendar days, in line with applicable data protection norms where local law applies.

Team online

Email Privacy Request

Send a written request to our dedicated privacy address. Include your registered email and the specific action you need — access copy, correction or deletion. We confirm receipt within two business days and act within thirty days.

In-App Support Chat

Open the Help section inside your y19s account to start a live chat with our support team. For privacy matters, select the 'Data and Account' topic so your query routes directly to the right team without delay.

Postal Data Request

For formal written requests, post your signed letter to our registered correspondence address. Include your full name, registered mobile number and a description of the data action you are requesting. We respond by email once received.

DATA SECURITY STANDARDS

How We Protect and Manage Your Information

Security at y19s is layered across account access, payment processing and data storage. From the moment you open an account to every UPI deposit you make, your data moves through encrypted channels…

Encryption in Transit and at Rest

All data transmitted between your device and y19s servers uses TLS encryption. Account records, payment identifiers and personal details stored on our servers are encrypted at rest using AES-256, so raw data is unreadable if accessed without the correct key.

Cookie and Tracking Policy

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is navigated. You can manage or withdraw cookie consent at any time through the preferences panel in your account settings without affecting your ability to play.

Account Access Controls

Your account is protected by password authentication and, where you enable it, two-factor verification via SMS to your registered mobile number. We log every login attempt and alert you to any access from an unrecognised device or location.

Data Retention Schedule

We keep your account data for as long as your account is active and for the legally required period after closure, which varies by applicable jurisdiction. Transaction records linked to UPI, Paytm or PhonePe payments are retained as required for financial compliance.

Third-Party Data Sharing

Your data is shared only with the payment processors you use — UPI, Paytm, PhonePe — and with identity verification partners as required by applicable law. We do not share your data with advertisers, data brokers or unrelated third parties under any circumstance.

Your Right to Request Changes

You may request a copy of all data we hold about you, ask us to correct inaccuracies or request deletion of your account data at any time. Submit your request via in-app chat or our privacy email and we will process it within thirty calendar days.

Frequently Asked Questions About Your Privacy

Below are the questions we receive most often about how y19s handles personal data, what rights you have as an account holder, and how to exercise those rights. If your question is not answered here, our in-app support chat can route you to the privacy team directly.

We collect your name, email address, mobile number and date of birth at registration. Once you add a payment method, we store your UPI handle or Paytm-linked mobile number solely to process deposits and withdrawals on your behalf.

We share data only with the payment processors you choose — UPI, Paytm, PhonePe — and with identity verification services as required by law. We do not sell your personal information to marketers or data brokers at any time.

Send a data-access request to our privacy email or raise a ticket via in-app chat, selecting the 'Data and Account' topic. We will compile and send your data export within thirty calendar days of confirming your identity.

Yes. Submit a deletion request through the in-app support chat or by email. We will remove your personal data from active systems within thirty days, retaining only the transaction records we are legally required to keep under applicable financial regulations.

Account profile data is deleted within thirty days of account closure. Payment transaction records linked to UPI, Paytm and PhonePe transfers are kept for the period mandated by applicable financial law in your jurisdiction, then securely purged.

We use session cookies to maintain your login and analytics cookies to improve lobby navigation. You can adjust or withdraw cookie preferences at any time in your account settings. Disabling analytics cookies does not affect your ability to access your account.

Reach our privacy team via the in-app Help chat or our privacy email address. If you feel your concern has not been resolved, you may escalate to the relevant data protection authority in your jurisdiction where local law provides that right.

Related Pages

y19s India Speed Baccarat FAQ y19s Casino Register